Shipping Policy

A. Shipping Costs

Standard shipping is free where stated in your order summary. Custom equipment, freight and rush shipping charges are confirmed in your quote before payment.

B. Handling & Delivery Estimates

Handling and transit times depend on the item, availability, destination and shipping method.

For custom equipment, we confirm the current build and shipping estimate before you commit.

Contact us for a delivery estimate before placing a time-sensitive order. Estimates are not guaranteed arrival dates.

C. Delivery Terms

Carrier and freight arrangements depend on the order. Tracking details are emailed when available after carrier pickup.

D. Change of Address

We cannot change the delivery address once your order is in transit. If you need to update your shipping address, please contact us within 24 hours of placing your order at sales@1dmi.com or (945) 277-5614.

E. Cancellations

If you change your mind before a standard order has been dispatched, contact us as soon as possible and we will cancel your order for a full refund. If an order has already shipped, please refer to our Return & Refund Policy.

Custom-built items cannot be cancelled after production starts. Custom return eligibility, shipping charges and warranty terms are stated in your quote before payment. These terms do not change rights already agreed for existing orders or rights required by law.

F. Parcels Damaged in Transit

If you find a parcel is damaged in transit, please reject the parcel from the courier if possible and contact us immediately. If the parcel was delivered without you being present, contact our customer service team within 48 hours of delivery with photos of the damage and packaging.

Contact Us

Questions about shipping? We're happy to help.